Returns and Refunds
RETURNS AND REFUNDS
If you would like to return an item and receive a full refund minus the insured return shipping cost*, you will have a 7 day period once your package has been delivered to start the simple return process.
You are welcome to reach out to us at any time at hello@heartpiecesvintage.com regarding any questions about the below procedures or regarding our return policy.
However, all purchases marked final sale, are final sale.
TO RETURN A PURCHASE, PLEASE FOLLOW THE STEPS BELOW:
- You will have 7 days to notify us that you would like to make a return**
- Email us at hello@heartpiecesvintage.com with your name, order number, and style number of the piece(s) you purchased.
- We’ll email you a pre-paid, insured UPS label. You will have 3 days to drop it off at a UPS location.
- Return shipments must be packaged using the same materials that your item(s) arrived in***
- You will receive your refund in 5-10 days minus the insured return shipping cost*, 2.5% credit card processing fee, and/or a cleaning restoration charge if the item is returned in a state different than it's original sold condition****
CONDITIONS FOR RETURNS:
All returns must be approved by Heart Pieces prior to shipment and must be shipped back using the pre-paid, insured UPS shipping label provided within 3 days of it’s receipt.
Returns are only accepted if the item(s) are received back in the original, unaltered, and same condition they were in when shipped out.
REFUNDS:
Special orders that have been marked final sale, which includes all items on layaway or international sales, can not be returned or refunded.
We can not accept the return of an item that has been resized or altered by another jeweler, company, or person.
*The insured return shipping costs vary based on customers location and value of item(s).
**The 7 day period to notify us of a return includes the day your package was delivered. Returns will not be accepted after the 7 day notification period.
*** Return shipments should be sent back using the same care they were shipped out in. Please safely and securely put your item(s) in the provided Heart Pieces pouch and/or jewelry box, then in the enclosed interior box, and finally in a UPS box with the provided shipping label.
****Heart Pieces reserves the right to refuse a full or partial refund if the item is not returned in the original condition it was sold in.